FAQ
Frequently Asked Questions To Cater To Your Business Needs
Read the basic FAQs related to our live chat, phone answering service and ticket support. For any query and to get more information, contact us right away.
We take your personal performance. It's vital we provide excellent customer support services for you and your customers. For the right reasons what it comes down to is doing the right things and taking care of you, the client.
When you are using our chat services, you can access all message transcripts and the live chat dashboard whenever you want.
Our agents are quick to respond and our average speed of answer is just 11 seconds.
In order to ensure a smooth transfer of our chat support, phone support and ticket activities, we normally need 3 business days, but we can also start on priority within 24 hours. Also, we're not paying extra for urgent on boarding!
Yes, we offer a 14-day free trial. However, we will provide proper customer support during the trial, and this would require extra support from you. This free trial doesn't require details about your credit card or signing a contract. It's a free trial with no commitment.
Yes of course. Compliance is something that we take very seriously and all our services are compliant with HIPAA.
Still Have Any Query?
Contact us directly for a free consultation and information regarding our customer support services.
Head office address:
3556 Hartford Way Vlg, Mount
Pleasant, SC, 29466, Australia.
Call for help:
(734) 697-2907
(843) 971-1906
(843) 971-1906
Mail for information:
noreply@envato.com
noreply@consultio.com
noreply@consultio.com
